Some Surface Pro 7 users report their devices turned off randomly. Even though Microsoft hasn’t released an official fix, there are potential solutions.
With millions of work from home around the world, this will be a terrible time for your PC or laptop to stop working properly.
However, that is what has happened to more and more Surface Pro 7 users. At the official Microsoft forum, people complain that their devices are randomly turned off. This can range from minor inconveniences while browsing, to big headaches if you haven’t been able to save your work.
Microsoft’s latest 2-in-1 flexibility will usually make it a perfect masterpiece from home devices. Microsoft is working on an official patch for this problem, but in the meantime potential improvements have been found.
How to fix a Surface Pro 7 random shutdown bug
As reported by Windows Latest, the following steps should fix the problem for most people:
Make sure Surface Pro 7 is on (though only temporarily) and head to the Microsoft Store
Look for ‘Intel Graphics Command Center’
Download the Command Center application from the store and open it after it is installed
Head to Settings – System – Power where you will find a header called the ‘Self Refresh Panel’
Make sure the options for ‘On Battery’ and ‘Plugged In’ are both turned off
Restart your device (manually) to ensure the changes take effect
If the problem persists, I recommend trying more solutions suggested at the Microsoft Forum.